On the Per-Call billing plan, you will be charged for each call over 30 seconds as long as it does not fall into the exceptions listed below. These calls will be tracked by us through the EverConnect Portal.
The per-call billing program bills only for unique phone numbers in a calendar month. This means that duplicate calls, which are defined as a call from the same phone number within the same calendar month regarding the same service, are not billable. Duplicate calls do not include multiple calls made by the same potential customer to your company looking for different categories of work (e.g., someone calling to ask about siding and then about roofing).
In addition to duplicate calls, your company will not be billed for:
- Any calls under 30 seconds
- Any 800 numbers
- Any calls made by numbers on our suppressed calls list, which includes known robocalls, autodials, and solicitors.
Your invoice will include all calls you’ve received, including billed and non-billed calls, for your reference.