BusinessBilling & Collections

Per-Call Rate Increase

As part of our ongoing commitment to excellent customer service, we have been working on a number of new features that increase your visibility into your company’s leads and research results and give you an overall better experience as a Best Pick member.

To continue providing these services and more, we are increasing our per-call rates by 5% and updating our contracts for all members. These changes will go into effect March 1, 2020.

Contract updates

  • Monthly subscription fee required for all members
    • This fee applies to each company per market and includes, but is not limited to, the following:
      • Technical and support help via phone, email, and live chat
      • A dedicated Member Success Manager 
      • Expanded research for requalification
  • Calendar month duplicate removal
    • All unique calls will be billed only once per calendar month.
  • Terms and conditions regarding fees for existing services
    • Best Pick Reports may change any of the fees for existing services annually by giving 30 days’ notice to members, which may be given in writing or by email to the address on file, provided that any increase in fees shall be capped at no more than 5%.

Additional and expanded features

  • Lead Tracker
    • Listen to, share, and export call audio on demand
    • Export call data, including name, phone number, address, etc.
    • Access reverse lookup demographics for each call
  • Custom satisfaction dashboards
    • Access all survey data from Book Year 2013 forward
    • View and export individual survey feedback
    • Access trending reports
  • More extensive customer satisfaction surveying
    • Survey process will include entire sample size without risk of jeopardizing an already-met qualification status
    • This additional feedback can be used for marketing and business improvement purposes
  • Call suppression
    • Active suppression of robocalls and wrong numbers on billing statements, resulting in an average monthly savings of 3%
    • Duplicate number removal on all calls made within a 30-day time frame
    • Proactive blocking of clear spam numbers
  • Dedicated Member Success Manager 
    • Access to our support team via phone, email, and live chat Monday-Friday, 9-5 EST
    • Access to a dedicated Member Success Manager via phone and email Monday-Friday, 9-5 EST
    • Recurring business reviews customized to the needs of you and your team

If you have any questions regarding these changes, your contract, or your account, please reach out to your Member Success Manager via email at [email protected] or by phone at (678) 274-6482.