HomeownerResearch Methodology

How are company scores calculated?

Best Pick Reports employs a business model that relies on consumer data and advanced survey methodologies to determine unbiased ratings, ensuring homeowners and home service companies alike of a reliable process.

We develop a company’s rating according to all the survey data we have about that company spanning the past five years. If a company has participated in the Best Pick program for more than five years, you can read their older reviews in the Homeowner Reviews section of their profile. However, reviews older than five years are not calculated in the company’s current score.

All Best Pick companies are required to maintain extremely high satisfaction rates. At least 85 percent of recent customers contacted during our research process must state that they would recommend (4 stars) or highly recommend (5 stars) the company to a friend or family member. So, a company with 100 customer reviews would need at least 85 people to rate their experience with 4 or 5 stars. Best Pick companies routinely score in the mid to high 4 range.

Companies new to Best Pick Reports must achieve our minimum satisfaction rating of 85 percent from at least 25 completed surveys and must maintain the same satisfaction rates from at least 15 completed surveys every year after qualifying.

The exact review count—spanning the last five years of survey data—can be found to the left of the company’s profile on bestpickreports.com. Here, you can also view the company’s average star rating.