BusinessBilling & Collections

How To Submit a Lead Dispute

  1. Log into the EverConnect Portal.

  2. Navigate to the Leads page.

  3. Click on the Lead you want to dispute. This will open the call details.

  4. Click on Request Review

  5. Add the Review Type

    • Duplicate → the lead is from the same caller or household that already called less than 14 days ago

    • Tenant / Not Authorized → the caller is not authorized to schedule an appointment (e.g. a renter)

    • Outside Service Area → the caller is asking for service outside the BPR/FSR coverage area or coverage area specified by the digital client

    • Invalid Contact Information → e.g. the call goes to voicemail and upon returning the call, the client realizes they cannot service the caller

    • Service not offered → the caller is asking for a service that falls outside of the general line of work (e.g. calling a roofer for a siding repair)

    • Other → all other disputes

  6. Add any relevant Notes

    • Share as much context as possible to help the review team understand the dispute

  7. Click Complete Review Request

  8. The lead notes will update for you immediately and will sync to the admin view within the next 15 minutes.

  9. The dispute will be reviewed by our admin team within the next 7 days.

  10. After the lead dispute is reviewed, you will see the EverConnect Review note appended to the lead.

    • If the dispute is accepted, the Lead Cost will change to $0.00

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