On the qualitative billing plan, you will be charged only for leads that match your selected categories and service areas. This means that you will only pay for leads that are relevant to your business.
Qualitative billing prioritizes lead quality over length of call, so you’ll see greater value and transparency.
All calls that result in a scheduled appointment are billable. For other calls, you’re only billed for leads that meet these criteria:
- The call must be with the homeowner or authorized decision maker
- The caller must be looking for residential services
- The property must be located within the territory specified
- The caller must be seeking services in the service category/ies specified in your contract with us
Please note that missed calls are still billable, since we can’t assess lead quality if the call isn’t answered. If you have concerns about missed calls, we’d love to tell you more about our Answering Service.
Reviews & Disputes
You can submit lead disputes in the EverConnect Portal. All reviews or disputes must be submitted within 7 days of you receiving the lead. Duplicate calls are not billable if they’re received within 14 days of each other. Missed calls cannot be disputed.
Have Questions?
Curious about how our Answering Service can help? Reach out to your Account Manager or give us a call at 877-906-7575.