Since 1997, the Best Pick Reports team has conducted consumer satisfaction research to evaluate and document the performance of home service providers in dozens of service categories. We’ve since completed more than one million homeowner reviews and expanded from our home market in Atlanta to markets in Houston, Dallas, Chicago, Boston, Philadelphia, South Florida, Maryland, Virginia, and Washington, DC,.
In 2018, we partnered with EverCommerce, the leading service commerce platform, and our sister company GuildQuality, the nation’s leader in customer satisfaction surveying for contractors, to enhance our research quality and expand our reach to even more home service providers across the nation.
How the Program Works
To qualify for Best Pick certification, each company must provide enough data for us to collect a statistically significant and unbiased sample of reviews from its customers. We are passionate about preserving the integrity of our research, so it’s important that we decide which customers to collect reviews from.
Honest customer feedback is a vital part of maintaining an excellent reputation and advancing your business, but in order to get those candid reviews, you need to rely on a third party. Learn more about our survey process.
Once you qualify for Best Pick certification, we invite you to promote your achievement by being featured in the Best Pick Reports printed guide, on bestpickreports.com, and in the Best Pick mobile app.
Every Best Pick company must maintain an annual five-star average based on reviews collected through our independent surveys, be properly licensed and insured as required by the state, and sign the Best Pick Company Pledge.
The Best Pick Company Pledge
When a company becomes a Best Pick, the decision maker must sign the following pledge:
As a Best Pick program participant, we understand our company has earned a good rating in the Best Pick Reports research, and we have not purchased this recognition. The only way any company can obtain a good rating from Best Pick Reports, LLC, is to earn it by having a high number of satisfied customers along with good reviews.
So that we can directly benefit from our good rating, we have elected to participate in the Best Pick program. As a Best Pick program participant, we agree to have Best Pick Reports publicize our rating and other company information to customers and prospective customers.
We agree to treat any and all payments made to Best Pick Reports, LLC, as a marketing expense and will not pass such payment costs through to homeowners. We agree to continue delivering the same high-quality service to our customers that enabled us to earn a good rating. We agree to maintain our company and professional licenses. We agree to maintain our workers’ compensation when required by law and general liability insurance.
Updating and Changing Company Information
All Best Pick companies work with our in-house Customer Care team and Editorial department to create a company profile that will appear in print, on our website, and in our mobile app.
If your company’s contact information, service area, or field of work changes, please notify our Customer Care team via email as soon as possible so that your company’s profile can be updated across our platforms. You can also contact Customer Care directly at (877) 903-7575.