We don’t charge for any calls under 30 seconds, even if that call results in a potential lead for you.
We listen to all calls 30 to 60 seconds in length for customers on per-call billing. We flag robocalls, autodials, and solicitors; you will not be billed for those calls.
On the unique call program, we don’t charge for any duplicate calls, such as the same potential customer returning a call or rescheduling an appointment. This does not include multiple calls made by a potential customer to your company looking for different categories of work (e.g. someone calling to ask about siding and then about roofing).
We don’t charge for any calls made by 800 numbers, even if that call results in a potential lead, such as a lead calling from his or her place of business.
If you have questions or concerns about any non-billable leads, including suppressed or duplicate numbers, please send us an email at [email protected] or call us directly at (877) 903-7575.”