BusinessBusiness Performance Center

Business Performance Center Tour

Getting Started

Navigate to the Business Performance Center to log in to your account.

Once you’ve logged in to your account, you’ll see the Business Performance Center dashboard.

Use the navigation bar at the top to access your “Review Manager” and “Lead Tracker”; view “Resources” for tools such as “Research Tracker,” “Website Badges” and more.

Review Manager

Using your “Review Manager” you can publicly respond to any review on—whether it is positive, neutral, or negative:

Learn more by visiting our Review Manager Tour article.

Lead Tracker

Using your “Lead Tracker” you can view all of your Best Pick Reports lead activity. You can also upgrade to listen to calls, see demographic detail about your customers, and more.

Learn more by visiting our Lead Tracker Tour article.


Click on “Resources” to open a dropdown menu with more Business Performance Center features:

Research Tracker

Use your “Research Tracker” to get a detailed view of your companies performance metrics in our qualification research:

Your “Research Tracker” shows you several important pieces of information:

  • Your company’s current-year book grade
  • Your company’s grade progression for the last 5 years.
  • Your company’s score on several dimensions of services.

Don’t forget to also check your current Net Promoter Score, or NPS.

Your NPS is a metric that reflects the percentage of customers who recommend your company minus the percentage of customers who do not recommend your company; it does not take into account any customers with neutral attitudes toward your company. In the “Research Tracker”, you can also view a summary of how many reviews have been collected for your company over the last five years.

Create Research Report (Beta)

Download or print a one-sheet summary that highlights your company’s positive survey results. This is an easy-to-read overview of your company’s performance that you can give to your sales representatives or hang up in the office.

This feature is still being tested, so please submit your feedback by emailing

Upload Logo

Personalize your Best Pick Reports online profile by uploading your company’s logo. We’ll review and upload it within 2-3 business days.

Website Badges

Showcase your commitment to outstanding service by displaying a Best Pick Reports badge on your website.

Learn more by visiting our Web Badges & Logos article.

Order Marketing Collateral

Order complimentary Best Pick Reports vehicle decals, certification plaques, uniform patches and more.

Make a Payment

For your convenience, you can now make one-time payments via a secure online payment page. Enter the amount you wish to pay, your company name, any notes, and then select “Pay Now.”

Enter the same contact information as your Business Performance Center profile, and enter you payment info. Payments can be made by credit, debit card, and eCheck (ACH).

Additional Questions

Please let us know if you have any additional questions. Send us an email at or call us directly at (877) 903-7575.